Smart Inbox Processing

The Challenge

The same picture every morning: hundreds of emails in the inbox. Invoices, customer inquiries, orders, internal mail. Your employees sort, categorize, and forward them. Hours pass before the truly important messages get handled.

How Aclue solves it

Our Smart Inbox covers the entire process of intelligent inbox handling — from pre-processing to automatically executing the follow-up actions.

Text recognition (OCR): scanned or photographed documents, handwritten notes, complex email attachments — we make all of it machine-readable.

AI classification: large language models (LLMs) categorize incoming messages and documents precisely by content, sender, and urgency.

Information extraction: relevant data — customer numbers, invoice details, deadlines — is automatically extracted and prepared for further processing.

Automated routing and response: standard questions are answered directly, complex cases are routed to the right teams. When there’s uncertainty, a human decides — and trains the AI in the process.

LLM flexibility: depending on your requirements — data privacy, cost, performance — we choose the right model (OpenAI, Gemini, Claude, or open source) and integrate it seamlessly into your workflows.